We communicate mainly by phone, voice mail and regular mail. All phone messages left before four o’clock in the afternoon on weekdays are returned that same day if possible. Refill requests received from pharmacies or from patients before 4:00 p.m. are addressed on the same workday unless prior authorization or other detailed information is involved. If you have information on your phone or iPad that we might need, such as lab reports, radiology reports, etc., please bring a printed copy with you at the time of your appointment. For security reasons, we cannot give access to our wireless services. Our office schedule does not allow time to review electronic reports that must be printed to go into your record. Any information reviewed has to become a part of your record. Also for security reasons, we cannot transmit information directly from your devices into our system.
If you choose to send an email to us, it will not be considered secure by HIPAA standards. Please call to request our email address. We will respond by phone to the number you provided to us at the time of registration. Email messages will be addressed only from established patients, within two workdays when possible. They are not considered a priority. If we do not respond within three workdays, please followup with a phone message. The time of the message will be determined by the time we open it and respond, not by the time it was sent. For example, do not use this method to change an appointment in the near future, or to request refills on your medication that you need in the next few days.
We check all voicemails at least twice in the morning and twice in the afternoon during regular weekdays. Messages left before 4:00 p.m. are usually addressed that same business day. Otherwise a response will be made on the following business day. Please do not leave multiple calls on the same day with the same questions. On the other hand, if you do not receive a response by 2:00 p.m. of the following business day, please feel free to place another call. We try to address all calls in a timely manner but we sometimes play phone tag with patients. We usually go to the Weatherford office every Tuesday. When we are not in Weatherford, that number is forwarded to our Fort Worth number. The Weatherford fax is available on Tuesdays and the Fort Worth fax is available every weekday. Phone calls to the Weatherford number are forwarded to Fort Worth except on Tuesdays.